Privacy Policy

Overview

This Privacy Policy explains how Hotel Pounce ("Hotel Pounce," "we," "us," or "our") collects, uses, discloses, and protects the personal information of people who use hotelpounce.com and our related products and communications (collectively, the "Services"). "Personally identifiable information" or "personal data" is information that identifies, relates to, or could reasonably be linked to you or your household.

By visiting our site, creating an account, or interacting with Hotel Pounce, you consent to the practices described below. Please read this policy carefully.

Information We Collect

Information You Provide

• Contact details such as your name, email address, and phone number (if you enable SMS alerts).
• Account credentials and profile details needed to manage alert preferences.
• Payment details and billing information when applicable (processed by our secure payment partners).
• Support messages, survey responses, or other content you submit to us.

Information We Collect Automatically

• Device and browser data (IP address, operating system, device identifiers).
• Usage data such as search queries, alert configurations, pages visited, and referring URLs.
• Log information that helps us diagnose issues, secure the platform, and measure performance.

Information from Service Providers

• Analytics insights that help us understand aggregate usage trends.
• Transactional data from payment processors needed to confirm purchases or refunds.

When We Collect Information

We collect information when you:

• Create an account, log in, or modify your profile.
• Configure hotel alerts, save searches, or place an order.
• Subscribe to our newsletter, respond to a survey, or participate in marketing communications.
• Use our site, mobile experiences, APIs, or customer support channels.

How We Use Your Information

We may use the information we collect to:

• Provide, operate, and maintain the Hotel Pounce Services.
• Deliver hotel availability alerts, confirmations, and transactional messages.
• Personalize your experience and offer content or products that match your interests.
• Improve our website, troubleshoot issues, and develop new features.
• Communicate with you about your account, customer support requests, or policy updates.
• Protect against fraud, abuse, or unauthorized use of the Services.
• Comply with legal obligations and enforce our Terms of Service.

How We Protect Visitor Information

We use administrative, technical, and physical safeguards designed to keep your personal information secure. Examples include security scanning, limited access to production systems, encrypted transmission via HTTPS/SSL, credential hashing, and separation of payment data via trusted gateway providers. We regularly review our security posture, but no method of storage or transmission over the internet is 100% secure, so we cannot guarantee absolute security.

All sensitive transactions are processed through PCI-compliant payment vendors and are never stored on Hotel Pounce servers.

Cookies and Tracking Technologies

Hotel Pounce uses cookies, pixel tags, local storage, and similar technologies to remember preferences, authenticate sessions, measure campaign effectiveness, and understand how people use our site. We primarily use first-party cookies but may allow carefully selected partners (such as analytics or advertising providers) to set cookies that help us improve the Service.

You can choose to have your browser warn you each time a cookie is being sent or disable cookies entirely through your browser settings. Note that disabling cookies may limit certain features, but you will still be able to browse essential portions of the site.

Third-Party Disclosure

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties unless we provide advance notice. This does not include trusted website hosting partners, analytics providers, payment processors, and other vendors who help us operate Hotel Pounce, conduct our business, or service our users, so long as those parties agree to keep this information confidential. We may also release information to comply with applicable law, enforce site policies, or protect our rights, property, or safety.

De-identified or aggregated visitor information may be shared with other parties for marketing, advertising, insights, or other lawful uses.

Third-Party Links

We may occasionally include links to third-party products or services on hotelpounce.com. These sites maintain independent privacy policies, so we are not responsible for their content or activities. We welcome feedback if any linked site raises concerns.

Google Advertising & Analytics

Hotel Pounce may enable Google services such as Google Analytics, Google Ads, or other publishers that adhere to the Google Advertising Principles. Google, as a third-party vendor, may use cookies (including the DoubleClick or DART cookie) to serve ads or measure engagement based on prior visits to our site and other sites on the internet. Users can opt out of DART cookies by visiting the Google Ad and Content Network privacy policy.

We and third-party vendors use first-party cookies (e.g., Google Analytics) and third-party cookies together to compile data regarding interactions with ad impressions and other ad service functions. You can manage ad settings at adssettings.google.com or via the Network Advertising Initiative opt-out page.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires commercial websites to post a privacy policy. In accordance with CalOPPA:

• Users can visit hotelpounce.com anonymously.
• We link to this Privacy Policy from our homepage and other prominent pages.
• The link includes the word "Privacy" and is easy to find.
• We will notify users of any material changes on this page.
• Registered users can view and update certain personal information by logging into their accounts.

Do Not Track & Behavioral Tracking

Hotel Pounce honors Do Not Track (DNT) signals where technically feasible. We do not plant cookies or serve advertising when a browser-based DNT mechanism is in place. We also do not permit third-party behavioral tracking on hotelpounce.com beyond the limited measurement tools described above.

Children's Privacy (COPPA)

We do not knowingly market to or collect personal information from children under 13 years of age. If you believe we have inadvertently received such information, please contact us so we can delete it promptly.

Fair Information Practices

We follow the Fair Information Practice Principles. Should a data breach occur, we will notify affected users via email within 7 business days (or sooner where required) and provide details on mitigation steps. We embrace the Individual Redress Principle, which ensures individuals have enforceable rights and recourse through regulators or courts if data processors fail to comply with privacy laws.

CAN-SPAM Act

We collect your email address in order to:

• Send information, respond to inquiries, and address requests.
• Process alerts, subscriptions, and updates related to orders.

To comply with CAN-SPAM, we agree to:

• Avoid false or misleading subjects or email addresses.
• Identify marketing messages as advertisements in a reasonable manner.
• Include our valid physical mailing address in each commercial email.
• Monitor third-party email marketing services for compliance.
• Honor opt-out/unsubscribe requests promptly.
• Provide a clear unsubscribe link at the bottom of each marketing email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email or contact us at howdy@hotelpounce.com, and we will promptly remove you from all non-essential correspondence.

Your Choices & Access Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we maintain about you. You can also request a copy of your data, object to certain processing, or withdraw consent where processing is based on consent. Submit requests by emailing us at the address below, and we will respond consistent with applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will post the revised policy on this page with an updated "Last updated" date and, when appropriate, provide additional notice.

Contacting Us

Questions about this Privacy Policy or our privacy practices? Reach us at:

howdy@hotelpounce.com

Wild Monkey Labs, LLC
2108 N St Ste N
Sacramento, CA 95816