Frequently Asked Questions
About Our Service
What is HotelPounce?
HotelPounce is a free service that monitors sold-out hotels and instantly notifies you when a room becomes available. We help travelers secure accommodations at their preferred hotels, even when they appear to be fully booked.
How does it work?
Simply tell us which hotel you want to stay at and your desired dates. Our system will continuously monitor availability and send you an instant notification when a room opens up. You can then click through to book directly with the hotel or booking platform.
Is it really free?
Yes! HotelPounce is completely free to use. We do not charge any fees for monitoring or notifications. You only pay for your hotel room when you make a booking through the regular booking channels.
Using HotelPounce
How do I start monitoring a hotel?
Create a free account, then enter the hotel name and your desired dates. You can set up multiple alerts for different hotels or dates. We will start monitoring immediately and notify you when rooms become available.
How will I be notified?
You will receive instant notifications via email. You can also opt in for SMS alerts. Our notifications include direct links to book the available rooms.
How many hotels can I monitor?
You can monitor as many hotels and dates as you want. There are no limits on our free service.
Bookings & Availability
How quickly do I need to book after receiving an alert?
Hotel rooms can be booked quickly when they become available. We recommend acting fast when you receive a notification. The sooner you can book, the better your chances of securing the room.
Do you guarantee I will get a room?
While we cannot guarantee room availability, we significantly increase your chances by alerting you the moment a room becomes available. The final booking is made directly with the hotel or booking platform on a first-come, first-served basis.
Which hotels do you monitor?
We monitor availability across major hotel chains and booking platforms worldwide. If you can find the hotel on major booking sites, we can likely monitor it for you.
Technical Questions
How often do you check for availability?
Our system continuously monitors hotel availability 24/7. We check for new openings multiple times per minute to ensure you get notified as soon as possible.
Are my notifications instant?
Yes! Our system is designed to send notifications within seconds of detecting room availability. Email and SMS alerts are dispatched immediately.
What if I need to modify or cancel my alert?
You can easily manage your alerts through your account dashboard. You can modify dates, pause monitoring, or cancel alerts at any time.
Still have questions?
Our support team is here to help you get the most out of HotelPounce.
Contact Support